Why did my transfer via batch upload fail?

The batch upload will fail under the following situations:

  • The spreadsheet does not contain the required columns (email and remote ID)
  • Rows in the spreadsheet are found to be invalid (e.g. a negative number is passed for a payout amount)
  • The file uploaded is not a .CSV file
  • The .CSV contains no rows

To successfully send payments with batch uploads, make sure to check these things! If a batch upload is still failing and further assistance is required, contact support here.

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