You may not have received an email to reset your password because you have not created credentials to access your Recipient Portal.
Although you may be set up to receive payments, you are not able to logon to the Recipient Portal until you create a password and activate your account. In the initial email you received prompting you to set up your account, you may have missed the last step to create a password. If this is the case, contact Velo support here and we will send you a new email with a link to activate your account.
If you have activated your recipient account, please check your spam or junk folder for the email. If the email is not found, contact our support here for further assistance.